Home Owners -use of our online catalog is free for reference only. We only sell to qualified wholesale Dealers and Service Techs.

 

H.W.P. Inc. Privacy Policy

Privacy

H.W.P., Inc. respects your right to privacy and discloses this privacy statement so that you may be advised of what information we gather from you on this web site, how we gather it, and what we do with it after we gather it. We are honored by your decision to do business with us, for we know that you trust that we will take only that information we need, that we will use it in an honest and ethical manner, and that we will properly safeguard that information from other parties.

Information collected from you:

Active information offered to us such as your name, address, phone number, email address, financial information, and login/password information. This information is given to us when you register and log in as a dealer at https://hwp.partsordering.com and then proceed to order products and services from
us. We ask you only for that information which is necessary to fully process and keep a historical record of your transactions.

How is the information we collect from you used?

We use your information to make sure that your shipments arrive consistently at the proper destination and that we have the means to properly communicate with you when there is a need to do so. We might have a need to contact you about your shipment or your account and we might also want to advise you of new products and services available from our company. We also track what parts of our website are used the most in an effort to bring you the most beneficial content possible. We will make the information we collect available to outside parties when we have to contract with them to facilitate our business transactions with you. Examples of such parties might be Federal Express, United Parcel Service, the US Post Office, our credit card processing vendor, and our website administrators. We also might be legally compelled to share this information with various law enforcement and other governmental agencies whose lawful investigations require it.

WE WILL NOT give or sell your information to outside third parties for purposes of market research, advertising campaigns, or other activities not related to supporting your business transactions with us. You have a choice!

All web browsers have an option that allow you to prevent our use of cookies and single-pixel GIFs. Please note that disabling these tracking tools may cause our website to be less interactive and useful for you. If you allow the cookies and single-pixel GIFs to be used (which is the default setting in most browsers), the passive information described above will be collected. Many areas of our website are restricted to legitimate dealers who have signed up for a login ID and password. If you maintain a current login ID and password with us, we have collected the active information and will use it in the manner described above until you expressly request in writing that we deactivate your Web Account. As a legitimate customer, by creating, submitting, and paying for products and services on this website, you are allowing us to collect financial information about you and your company and are allowing us to contact you by mail, phone, fax, or email regarding matters that pertain to our business relationship.

Security of your information

H.W.P., Inc. is dedicated to the security of the information we collect from you. We have employed the latest technology and procedures to make sure that your data is not compromised. For a more thorough explanation, please see our security policy .

Security

The website www.hwpinc.com , among others, is the official website owned and operated by H.W.P., Inc. in Midvale, UT. We consider the security of personally identifiable information provided to us of paramount importance. We use state of the art SSL encryption software and other security measures
to protect against the loss, theft, alteration, and misuse of information under our control. Access to your information is strictly regulated, both in our facility and in those providing critical support services to us. These facilities are well secured and are not available to the public or to any non-authorized
personnel of H.W.P., Inc. or its business support partners.

We provide links to other websites, usually those with whom we have a close business relationship with. However, we do not have any input or control over the privacy and security policies of these websites. You should take every precaution to read the privacy and security policies of these websites before sending them any sensitive information.

Security is everyone's responsibility. While we employ a considerable amount of resources in making sure your web experience with us is safe, secure, and profitable, we also encourage you to make sure the security settings on your computer are up to date, including firewalls and the detection of spyware, malware, and viruses.

Credit Card Security

Credit card security improved in 2010. The Payment Card Industry (PCI) group created guidelines to safeguard your credit card information. Credit cards are not stored at Horizon offices. Customers that wish to use credit cards can manage them during checkout. Card information is stored in an electronic vault approved by the credit card processor. These changes took effect in October 2010.

Warranty & Returns

Statement Of Warranty

H.W.P., Inc. will honor the original manufacturer's warranty on the products it sells. H.W.P., Inc. assumes no liability for any injury, loss or damage resulting from the improper use of or malfunction of an item we sell. Our liability is limited specifically to the replacement of defective parts as provided by the manufacturer's warranty. We will examine merchandise you send to our facility for warranty as per the requirements of the manufacturer. We will look at such things a date of original sale, product date codes, chemical or physical damage, and evidence of unreasonable use. Parts with physical damage are not considered warrantable. If you receive damaged goods, please notify our customer service department immediately. Do not use or install physically damaged parts, as they will not be returnable. The final determination as to if the product is warrantable will be made by the manufacturer or by H.W.P. Inc. as the manufacturer's agent. All warrantable items will be credited to your account, or replaced with a like item. In some cases, the replacement item will be a repaired and reconditioned unit. Items determined not to be warrantable will be returned to the dealer and the dealer will be liable for any payment of replacement parts that were previously sent to support the Warranty.

Return Policy

Items that are returned to H.W.P., Inc. fall into three general categories: product that has failed in the field, product that was ordered incorrectly by the customer, and product that was sold or shipped incorrectly by us. Although we all strive to perform at the highest level possible, we know that mistakes will sometimes be made. All we ask of you is to call us for an RMA number when there is a need to ship product back to us. The RMA we issue helps us prepare for the arrival of the product so when it gets here we can deal with it quickly and efficiently. We do require that you send the product to us within 30 days after we issue the RMA or you will be financially liable for any replacement product that was sent to you on a warranty replacement basis. Product sent to us on a RMA number older than 30 days will not be accepted. Returned merchandise must be in resalable condition and a copy of the original invoice should be included. PLEASE SEE NOTE BELOW ON PACKAGING YOUR RETURNS. All returns will be credited to your account. No cash refunds will be made.

In the rare instance that H.W.P., Inc. makes a shipping error, we will gladly remedy the mistake at our expense. Product that you no longer need or product that you ordered incorrectly will be subject to a 25% restocking charge. Under no circumstances will special order products be accepted for return unless there is a manufacturer defect. If this proves to be a problem for you, please discuss it with one of our sales professionals.

Packaging Your RMA Goods For Return

There are several things you can do to ensure the safe passage of your returned goods and minimize the chances for damage.

Send your RMA goods to;

H.W.P., Inc.
Attn: Returns
171 West 7065 South
Midvale, UT 84047

Copyright Policy

We at H.W.P., Inc. have designed our print and electronic catalogs, website, and other materials, as tools for you to use. Our desire is that you do business with us as easily and effectively as possible so that you have more time to devote to your customers. The tools we have created were designed specifically to enable a relationship between you and us – they were not designed to facilitate a business relationship between you and your retail customers. As a wholesaler, we have never allowed direct business or technical transactions between a consumer and ourselves – we have always deferred to you the dealer. We don’t wish to see our materials and brand imagery become associated with retail direct transactions. You have a unique way to present your products and services to your retail customer and we would not want to get in the way of the creative methods you use.

Since we put a lot of work into creating our technical sales support team, catalogs, website, and other materials, we naturally want to see that their use is proper and supportive of the relationship between you and us. To that end, no portion of our catalogs, website, imagery, brand names, or other materials may be copied, reproduced, or distributed electronically, mechanically, or by any other means without the express written approval of H.W.P., Inc. Since we want to protect our business relationship with you, we will be very proactive in correcting any improper use of our tools and materials.

We will always be looking for innovative ways to facilitate and grow our business relationship with you.

Thank You,
H.W.P., Inc.